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I'm bought my 2nd jar of Konjac Root as I was happy with the 1st. It takes some shaking to dissolve but it's worth the effort. The price for 16oz was the best I could find and shipping was free so I'm pleased.
I am not yet sure if the item will work for me but the customer service has been stellar! The canister arrived having been smashed by USPS so when I opened the envelope the powder dumped out everywhere. After I cleaned up the mess, I sent an email to the care team and received an apology and offer to send a replacement right away. I got the replacement intact about a week later. 5 Stars for making a fast effort to turn around the delivery issue (which was not your fault!).